After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS dba HSA for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre existing condition. " My blower motor did NOT break down due to a pre existing condition. It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown. My entire HVAC system has not had any malfunctions whatsoever prior to the motor breakdown on 5/16/18. This was definitively an acute and sudden breakdown that falls under the contractual coverage of my home warranty. Finally, I got approval again after hours on hold to have the first company back, and they are only covering about 2/3 of the cost, based on a clause in the contract that applies to refrigerators, not HVAC. I'll be filing complaints with BBB and our state Attorney General's office for consumer affairs, and considering a small claims action to recover the cost they refused to pay. Avoid these guys. Their market is real estate agents, who use this to sell clients as protection for their new home.
home warranty of america claims
Select may cancel this Agreement, therefore voiding this Agreement if it is deemed that You have either: i Fraudulent conduct by You; ii Misrepresentations by You; iii Failed to make the require payments to Select; iv Upon mutual agreement between You and Select. In the event Select agrees to allow You to cancel after the thirtieth day, the You shall be entitled to a pro rata refund of payments made regarding Your home service contract for the remaining term, less an administrative fee and any service costs incurred by Select. 13. 2. Cancellation by You. You may cancel this Agreement within thirty 30 days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty 30 day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro rated at the non discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty. 14. Renewal Transfers.