If you have older appliances or an older home, repairs are far more likely. A home warranty plan is a valuable investment that ensures your home and appliances are always in safe and working condition, no matter how much wear and tear they’ve sustained over time. Home warranty companies are also valuable for homeowners who don’t have the time, expertise, or extra funds to handle unexpected home repairs. Through your home protection plan, you will be assigned a prescreened licensed technician that will come out to service your request. Your home protection plan is essentially the same as your home warranty. This plan specifies the coverage and protection that you’re awarded in the case of a necessary home repair or replacement. When you’re ready to use your home protection plan, you simply contact our Claims Department at 1 888 531 5403 and explain your needs to a customer service representative or submit a claim online. Our customer service center is available 24 hours a day, 7 days a week, 365 days a year. We will connect you with qualified repair professionals in your area. You don’t need to research local contractors or call around for the best pricing when you’re covered by a home protection plan. The repair process is simplified for your convenience.
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A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything. The manager also discussed the repair cost. The company would give a $325 "gesture discount," but it would still cost $1,000 to cover the repairs. Torine didn't care anymore. He just wanted the AC fixed. We asked CCHS what happened, but the answer back came from Sears. A Sears spokeswoman apologized and said she was watching the case "very closely.