Chris leads our marketing efforts, which includes overseeing our brand identity, external communications, online and offline direct response efforts, and corporate marketing initiatives. His focus will be on broadening distribution and product innovation as we work to transform our company and the home services industry by appealing to a broader range of consumer needs. Chris has more than 24 years of experience transforming brands and elevating the customer experience for some of the top organizations in the country, including Expedia and Motorola. Prior to joining CCHS, Chris was the Vice President of Retail Products and Client Solutions at Asurion, where he managed the customer experience across 35 retailers – both online and in store – including leading brands like Walmart, Amazon and The Home Depot. Chris received his Bachelor of Arts Degree from Vanderbilt University and M. B. A. in Management from Kellogg Graduate School of Management, Northwestern University. America’s Preferred Home Warranty is dedicated to helping families lessen the burden of unexpected expenses by paying towards the repair or replacement of any covered appliance or home system that malfunctions under normal conditions of use. A home warranty can protect you in case of a major failure within your home; such as with kitchen appliances, plumbing, furnace, air conditioning, septic, roof, water heater, trash compactor, water well pump, attic and exhaust fans, electrical systems and more. Regular maintenance is essential for keeping a house functioning, but occasionally a malfunction can occur that requires repairs or replacement to restore the situation.
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After getting a home inspection, some real estate agents will mistakenly tell the buyer that any problems found in the home inspection will be covered with a home warranty. Instead, if the home inspection notates that something needs to be repaired or replaced before the date of closing, most home warranties won’t repair or replace it. Home warranty is one of several terms for a contract between home owners and companies that cover some of the costs associated with specific repairs and replacements of household objects. Related industries often use such terms as residential service contract and appliance warranty plan. Just as is the case with home warranty in states such as Florida, residential service contracts are regulated in some states such as Texas. It is of value for consumers to understand their state's regulations for companies that offer to provide maintenance or repair services and/or coverage for related costs since some companies may be operating without proper licensing. Consumers may sometimes avoid falling prey to unlicensed companies by consulting their state's policies and other information regarding home warranty and similar services. In some cases current lists of licensed companies are available for consumers to check on the applicable state government agencies' websites. After determining if the system or appliance is covered by the contract, the company will send out a contractor from a local business. The homeowner will pay a pre determined service call fee to the contractor, who will diagnose the problem with the failed system or appliance. The contractor will get approval from the home warranty company to make the repair, depending on if the diagnosis reveals that the failure was caused by something the contract covers.